The Operational Core is made up of which type of workers?

The Operational Core refers to the group of employees who are directly involved in the essential functions of an organization, primarily focusing on producing goods or delivering services. These workers are typically engaged in the day-to-day tasks that drive the operational effectiveness of the company.

Choosing non-management workers as the correct answer highlights the fact that these individuals are often on the front lines of the business, performing the fundamental activities that contribute to the organization's value creation. They may include roles such as production staff, customer service representatives, and sales personnel, who execute the core business processes.

This contrasts with management, technical management, and administrative staff, who typically play support or strategic oversight roles. While their contributions are vital to the overall functioning of the organization, they are not categorized within the Operational Core, which is focused solely on the execution of tasks that yield the immediate outputs of the organization. Thus, identifying non-management workers as part of the Operational Core underscores the importance of their direct involvement in the operational processes that sustain the organization's effectiveness.