According to Herzberg, what factor is important for job satisfaction and motivation?

Herzberg's Two-Factor Theory identifies certain factors as critical for job satisfaction and motivation. The theory distinguishes between 'hygiene factors' that can create dissatisfaction when absent and 'motivational factors' that, when present, lead to higher levels of job satisfaction.

Responsibility is categorized as a motivational factor. It emphasizes the importance of individuals experiencing ownership over their roles and tasks, which can significantly enhance their engagement and satisfaction at work. When employees feel responsible for their work outcomes, they tend to feel more fulfilled and motivated, leading to improved performance and job satisfaction.

In contrast, delegation involves the distribution of tasks and is more about the management process rather than a direct contributor to motivation or satisfaction. Accountability is similar in that it relates to the expectations and consequences of one's actions but does not inherently provide the sense of achievement or satisfaction that responsibility does. Flexibility can contribute to a positive work environment but does not capture the essence of motivational factors in Herzberg's framework like responsibility does. Thus, among the provided options, responsibility is the most relevant factor directly linked to job satisfaction and motivation.